Frequently Asked
Questions

Ordering at Guzman y Gomez is easy. You can:

• Online: Visit our Order Now page and customise your meal.
• In-store: Walk into any GYG location and order at the counter or self-serve kiosk.
• Delivery apps: Find us on major delivery platforms like Uber Eats and DoorDash.
• Phone: Call us on +61 3 9988 1402 to discuss group or catering orders.

Orders can be modified or cancelled within 5 minutes of placing them, while our kitchen hasn't started preparing your food. After that window, changes may not be possible as our team works quickly to keep food fresh. Please contact us immediately at [email protected] or call +61 3 9988 1402.

We accept a wide range of payment options to make ordering convenient:

• All major credit and debit cards (Visa, Mastercard, Amex)
• Apple Pay and Google Pay (tap-to-pay)
• Cash at in-store locations
• Payment via third-party delivery apps (each app has its own payment options)

Absolutely! Guzman y Gomez loves feeding a crowd. For corporate lunches, team events, parties or any large-scale catering, please get in touch with us at least 48 hours in advance. Our catering team will work with you to create a menu package that suits your group size and budget. Contact us at [email protected] or call +61 3 9988 1402 to discuss your needs.

Yes! We proudly offer a range of plant-based meals. Our menu includes fully vegan burritos, bowls and tacos, with options like smoky black beans, roasted vegetables, guacamole and our signature house-made salsas. Look for the V (Vegan) and VG (Vegetarian) icons on our full menu. Many dishes can also be customised to remove dairy or cheese on request.

We take allergen safety seriously. Our kitchen handles common allergens including gluten, dairy, soy and nuts. While we make every effort to accommodate dietary requirements, our kitchens are not completely allergen-free environments due to shared equipment. If you have a severe allergy, please:

• Inform our staff before ordering — they will guide you to suitable options.
• Check our detailed allergen information available in-store or via our menu page.
• Contact us directly at [email protected] with specific questions.

At Guzman y Gomez, we're committed to using fresh, real ingredients. We source produce locally where possible and work with trusted Australian suppliers. Our meats are carefully selected, our salsas are made fresh daily in-house, and our tortillas are crafted using authentic recipes. We never use artificial colours, flavours or preservatives in our core menu items.

Yes. Full nutritional information — including kilojoules, protein, carbohydrates, fat and sodium — is available for all our standard menu items. You can view this information on our menu page, displayed on our in-store menu boards, and via the digital kiosk ordering system. Nutritional values may vary slightly based on customisations.

Delivery zones vary by restaurant location. Generally, we deliver within a 5–10 km radius of each GYG restaurant. The fastest way to confirm delivery availability to your address is to enter your postcode or suburb on our Delivery page. We also partner with Uber Eats and DoorDash, which may offer extended delivery zones to their driver network.

Average delivery times are 25–45 minutes depending on your distance from the restaurant, current order volume and traffic conditions. During peak lunch and dinner hours, times may be slightly longer. You'll receive an estimated arrival time when you place your order, and you can track your delivery in real time via our delivery partner apps.

Yes! Click & Collect is available at all Guzman y Gomez locations. Simply place your order online, select your nearest restaurant and choose a pickup time. Your order will be freshly prepared and ready for you to collect — no waiting in queue. Head to our Order Now page to get started.